Case Studies

ECS have met all of our IT needs and resolve all issues quickly, professionally and politely.

The move from one IT company over to ECS was very smooth and everybody noticed that IT issues were remedied quicker than previously.

Things are going really well now – everybody knows how to raise a case and I now get involved a lot less in site IT issues.

The finest IT support team in the known universe!

Thank you very much for explaining everything and resolving the issue swiftly. 

Today's response with David certainly deserves an excellent [review], as with any member of the team. 

I always find them so patient and helpful. 

Always there to support.

[The] issue we had was quickly resolved by Adam.

Quick and courteous service which is very much appreciated. 

The Team always manage to sort out my issues. 

Greatly appreciated - brilliant service. 

Nathan went out of his way to sort out my problem.

Most grateful as always for your excellent service.

As always with the staff at ECS, excellent service. The problem [was] corrected there and then.

Thank you ECS, keep the good work going.

A difficult problem resolved, which will unlock a great deal of future potential for me and my team. Thank you.

We have had super service from David and would like to thank him for putting up with some of us who know absolutely nothing about IT!

Always helpful, efficient and friendly. 

Thank you for your help. 

Recently my computer, unbeknown to me was hacked. 

ECS, and Nathan in particular, were alerted and quickly & efficiently dealt with the situation explaining what had happened and how they had dealt with it. 

First-class service and very reassuring. 

Running a small but specialist business, my time without access to my laptop made life difficult and potentially expensive due to lost income. 

ECS's assistance and prompt service helped so much. 

ECS have provided our IT support for over four years and we have always found them professional and approachable. We have good relationships with both the engineers and our account manager and they all seem to know our system very well. This means we have confidence in the advice and support we are given and trust that they keep all of our data confidentially and secure.
During the lockdown, all of our IT infrastructure became remote working from our building which required a great deal of support which ECS were more than happy and capable of dealing with. During a time when they were also under pressure from lots of clients we were always made to feel important to them and our queries were dealt with very promptly. We wouldn’t hesitate to recommend them.

The best company we have used for IT support, by far. Easy to deal with and always on hand to resolve problems quickly - even at weekends when we've had a major issue.

We have been a client of ECS Computers for a number of years, they have always provided an outstanding level of service whether by offering telephone support or emergency call outs.
We cannot recommend this company high enough and they have been especially supportive during this COVID-19 lockdown.

ECS are a fantastic company, they have a great understanding of what is needed, without pushy salesmen, and achieve what is required. I would highly recommend.

We have had our IT updated and new computers installed by ECS Computers yesterday. The changeover was quick and Nathan had us back up and running in no time. We are fully covered with their peace of mind backup system and good value management service. A really knowledgeable, professional and friendly local firm.

ECS are always very helpful. 

This recent problem was rectified quickly. The additional monitoring after the issue was a bonus and much appreciated.

ECS Computers have provided us with both computer hardware and technical support for a number of years with regard to our large network of computers both in the office and connected to home. During this time, we have purchased a number of custom-built desktop PCs, all of which have been supplied in a timely manner with a high-quality product at the end of it. Software problems have always been dealt with quickly ensuring the minimum of working disruption

The knowledgeable staff at ECS have always been very approachable, and happy to deal with any queries that we have raised with them across a wide range of computer abilities. This knowledge base has kept us up and running and up to date with technology to this point, and we look forward to a continued relationship keeping us there in the future.

When we have problems with any computer related equipment ECS Computers are always there to help, the service provided by them is both efficient and greatly appreciated. It is good to have a local company who offer such a good quality service and who care about helping other businesses. Having a dedicated engineer, who we all know and trust, helps to keep our business running smoothly