Requirement For A Larger, More Diversified IT Provider
ECS first started helping DP Packaging in 2014. DP contacted ECS as they were looking for a larger, quicker responding & more diversified IT support provider to take over from their previous local supplier. After initial telephone conversations, ECS attended DP Packaging’s site to perform an IT audit and to note any essential changes which needed to be implemented sooner rather than later.
Server Replacement & Initial Improvements
Although DP’s previous server was working with reasonable reliability, it was necessary to upgrade or replace the system, as it was running the outdated server operating system – Windows Server 2003. There were also outdated Windows XP workstations which needed to be replaced or upgraded for security reasons.
Within the first year of the relationship, ECS replaced DP’s outdated server with an up-to-date virtualised solution. This provided a modern, secure & scalable infrastructure, utilising higher processor power, more RAM and SSDs in a RAID array for the data storage.
At this time, older workstations were replaced with new units and new backups and anti-virus were installed across the network.
Provision Of Hosted Services & State-of-the-art Security Measures
Next, ECS remedied a significant issue surrounding mailbox sharing & multi-device synchronisation. Previously, DP Packaging used Basic POP and IMAP email accounts. This meant that mailbox sharing, and multi-device synchronisation were almost impossible. A hosted exchange email system was set-up, meaning staff could access emails from anywhere on any device. At this time, ECS installed an advanced anti-spam system, designed to filter out any potential risks and ensure their already busy mailboxes were more efficient to navigate.
In order to equip DP with a state-of-the-art security suite, ECS installed a WatchGuard UTM firewall – designed to help protect the whole network from intrusions, viruses and other malicious attacks.
Data security & disaster management were also key areas in which essential improvements were required. ECS provided a fully monitored, managed & maintained encrypted off-site (cloud) backup which allows DP to back up their essential PPACT SQL based software package multiple times a day, meaning if disaster strikes, downtime will be minimal.
Ongoing Maintenance, Monitoring & Support
Once the initial improvements were made, DP took a service contract with ECS which ensures that their systems are maintained & are patched weekly with the latest security updates.
As with many companies, keeping systems up during the working day is an essential requirement. DP’s network and systems are fully monitored by our business support team who, in the past have helped replace failing drives and fix other issues before they caused any impact on their day to day running.
ECS have recently helped DP transition their workstations from Windows 7 to Windows 10 – ready for the support cut-off date in 2020. Our team also provide printer consumables and other small peripherals on a regular basis to the team at DP.