With our fully managed IT support, ECS work as your outsourced IT department – meaning you get access to expert advice, support and maintenance, whilst reducing unnecessary IT expenditure for your business.
Our purpose is to help you succeed.
To do this, we measure our performance & strive to improve our service each and every day.
2301 devices supported by our Business Engineers
Over 37 years of experience
950 Business Support tickets resolved each month
ECS Computers offer a range of Support agreements, that can be tailored to your particular business’ requirements.
When you have an issue, we have a guaranteed minimum response time to start investigating the problem. This process can include ticket, telephone or remote support and then escalated to on-site support if required. Long waits to get issues resolved are a thing of the past!
If a server or network switch goes down, it can impact every IT system your company uses. When these issues arise, these critical components are given the highest priority when issues arise with faster reaction times to these issues, to keep any interruption to your business to a minimum.
Handing over the responsibility of delivering & maintaining your IT services to ECS makes sense from both a financial and time-saving perspective.
Our service means your organisation reduces unnecessary IT expenditure, ensures internal IT management is kept to a minimum and leads to business-critical services remaining operational at all times.
Our Managed IT services
Help Desk Support
Got a problem? Give us a call!
Call our help-desk to get direct access to our experienced IT engineers. From just one telephone call, we can offer quick advice, escalate and log a support ticket or connect to you device remotely to get your problems resolved quickly.
Remote support is the fastest and most effective way of resolving issues on devices that are critical to the daily running of your business.
At times, issues arise that can’t be resolved remotely. It’s good to know that you can call on one of our expert engineers to attend your site and resolve the situation with the minimum of downtime and disruption.
We use Solarwinds, a premium managed IT support system, that monitors many of the strategically important areas of your system – 24 hours a day, 7 days a week.
Thanks to this constant monitoring and support system, our team are able to complete proactive IT support and help identify issues before they can affect your productivity. This means less downtime, less stress and more time to focus on what really matters – your business.
SolarWinds currently have over 300,000 customers worldwide, and when combined with over 35 years of experience from the ECS team – you know that you’re in safe hands.
Our proactive approach to IT support is essential. It prevents potential disasters by resolving issues early, leaving your system in a healthier and more secure state and ensuring the maximum uptime for everyone.
A key element of our proactive approach is our on-site face-to-face visits, where one of our IT engineers will come to your business and physically inspect critical hardware. It’s also a perfect time for us to check in with your staff to discuss and iron out any irritating issues they may have.
We also proactively install specific patches and fixes when they become available, keeping your business secure from any developing threats.
Installation and Set-up
Our engineers can deliver, install and set-up your new tech helping you get back to work with the minimum of interruption.
Over time physical deterioration of software and hardware can lead to potential downtime affecting the operation of the company and creating frustrations for everyone. To combat this, we offer a managed maintenance program for your systems. This enhances security, reduces lost productivity and provides complete peace of mind for users requiring IT assistance.
Mobile Device Management
Never miss that vital email when you’re away from your desk with our mobile device support! Our engineers will assist in setting up any company emails or company systems on your mobile device, and if something isn’t working correctly – we can get it sorted.
Do you have members of staff that work from home? Or have you considered moving to a remote working system? ECS has extensive experience in setting up users to work remotely, safely and efficiently.
If your staff have an issue, they can contact us – just like they would in the office.
Managed Backup & Disaster Recovery
Getting back up and running after a disaster is vital. Extended downtime causes a multitude of problems including souring of customer relationships, loss of new business and negative financial implications.
Our fast and proven disaster recovery solution ensures all data is securely stored in an external HIPAA compliance certified data centre. It is replicated across three continents and your backup data can also be kept on-site for the quickest possible restore times.
Your backup data is secured with encryption from end to end, via either AES 128-bit, AES 256-bit or 448-bit Blowfish military-grade encryption.
Lastly, we have the capability of restoring your system to the cloud, ensuring business continuity without waiting for physical hardware to arrive. All of this ensures that your data is secure, and your business can carry on operating.
We offer both Hosted & On-site Exchange solutions. This business-grade email solution provides sharing of documents, calendars, tasks & other types of business data.
ECS will manage your business’s email and take full responsibility for the administration of the service. We will liaise with the hosted exchange provider in the event of an outage and provide email support to all of your users in any email troubleshooting issues.
Print as much as you like, hassle-free with no hidden costs.
Our managed print solution takes care of all of your printing needs, however big or small. It gives you full control and visibility over your printing and takes the headache out of managing it.
Managed print includes your choice of printer, on-site maintenance, automatic ink supply & delivery, access to a print management portal for a simple fixed monthly fee.
From our experience, we’ve found that our clients absolutely love the convenience of having ink sent directly to them ensuring they’re never left in a situation where productivity is compromised by having lost the ability to print. The fact the majority of them save money on top of this is an added bonus!
Already employ an internal IT department?
Our service team can bring extensive knowledge and experience in many areas of IT to complement the existing in house IT skill sets.
Time-consuming tasks can be offloaded from the internal IT team leaving them to concentrate on critical tasks that may affect business performance.