Our purpose is to help you succeed.
To do this, we measure our performance & strive to improve our service each and every day.
99%
Critical system up-time, ensuring business key services are operational.
99.65%
SLA targets met, delivering on what we promise.
1450
IT Tickets our team resolve each month.
Handing over the responsibility of delivering & maintaining your IT services to ECS makes sense from both a financial and time-saving perspective.
Our service means your organisation reduces unnecessary IT expenditure, ensures internal IT management is kept to a minimum and leads to business-critical services remaining operational at all times.
A few of our Managed IT services
Managed Backup & Disaster Recovery
Getting back up and running after a disaster is vital. Extended downtime causes a multitude of problems including souring of customer relationships, loss of new business and negative financial implications.
Our fast and proven disaster recovery solution ensures all data is securely stored in an external HIPAA compliance certified data centre. It is replicated across three continents and your backup data can also be kept on-site for the quickest possible restore times.
Your backup data is secured with encryption from end to end, via either AES 128-bit, AES 256-bit or 448-bit Blowfish military grade encryption.
Lastly, we have the capability of restoring your system to the cloud, ensuring business continuity without waiting for physical hardware to arrive. All of this ensures that your data is secure, and your business can carry on operating.
Managed Email
We offer both Hosted & On-site Exchange solutions. This business grade email solution provides sharing of documents, calendars, tasks & other types of business data.
ECS will manage your business’s email and take full responsibility for the administration of the service. We will liaise with the hosted exchange provider in the event of an outage and provide email support to all of your users in any email troubleshooting issues.
Managed Proactive 24/7 Monitoring
Most IT problems organisations face leave warnings signs prior to the issue becoming critical.
View the event logs of any unmonitored server or unmonitored backup system and you’ll more than likely find at least a couple of red Xs that warrant some level of attention. Or an antivirus system which hasn’t been updated in weeks. Or even a failed hard drive in a drive array which has become degraded without anyone being aware of the problem.
Any of these examples, or countless others, if left unchecked could easily develop into a critical situation which could lead to unrecoverable losses to productivity and financial losses to the company. Proactive monitoring gives you both the ability to prevent these unexpected emergencies & also to improve day-to-day performance of your IT system.
Managed Print
Print as much as you like, hassle-free with no hidden costs.
Our managed print solution takes care of all of your printing needs, however big or small. It gives you full control and visibility over your printing and takes the headache out of managing it.
Managed print includes, your choice of printer, on-site maintenance, automatic ink supply & delivery, access to a print management portal for a simple fixed monthly fee.
From our experience, we’ve found that our clients absolutely love the convenience of having ink sent directly to them ensuring they’re never left in a situation where productivity is compromised by having lost the ability to print. The fact the majority of them save money on top of this, is an added bonus!
